Complaints & Compliments
Complaints
If you have a complaint about ACM New Zealand Limited or one of its representatives you should contact your account manager or Client Services in the first instance.
Telephone 0800 577 592 or email: acmclient@acmnz.co.nz
ACM New Zealand Limited has a formal complaints process.
If you are not satisfied your complaint has been resolved to your satisfaction by us, you can contact our independent dispute resolution provider Financial Dispute Resolution.
Compliments
Compliments are important to us too! We would like to hear from you if you have any other feedback. For example suggestions for process improvement, opportunities for development and / or compliments about our staff, or anything else about our business, services and products that come to mind.
ACM has a dedicated team of professionals willing to answer any of your enquiries.
You can contact the ACM Client Services team by phone on 0800 577 592 or fill out the form below and someone will get back to you via email.
ACM has a dedicated team of professionals willing to answer any of your enquiries.
You can contact the team by completing the form below. Alternatively, you can call one of the following numbers to speak to someone directly.